Return and refund policy

Return & Refund Policy

At ZUNQEVARO, we want every purchase to feel straightforward and dependable. This policy explains the conditions for returning merchandise, reporting order problems, and receiving a refund.

1. Standard Return Window

You may submit a return request within 30 calendar days after your order is delivered.

To qualify for a return, merchandise must:

Remain unused and in its original condition
Show no signs of wear, outdoor exposure, damage, or alteration
Be unassembled, unless it arrived assembled
Include all components, hardware, accessories, manuals, and tags
Be packed in its original product packaging
Include valid proof of purchase from ZUNQEVARO

Items that do not meet these requirements may be refused or may qualify for only a partial refund where permitted by law.

2. Requesting a Return

Before sending any merchandise, contact our customer care team:

Email: service@ergsvdq.com
Phone: +1 (561) 997-7114

Please provide:

Your order number
The purchaser’s name and email address
The product you wish to return
The reason for the return
Photographs when the request involves damage, defects, or an incorrect item

After reviewing your request, we will provide return authorization, shipping instructions, and a return label when applicable.

Do not mail merchandise without prior approval. Unapproved packages or items sent to an address other than the one specified in our instructions may not be accepted.

3. Return Shipping Costs

ZUNQEVARO will cover eligible return shipping costs when merchandise:

Arrives damaged
Contains a confirmed manufacturing defect
Is different from the item ordered

For returns based on personal preference, size, color, fit, or other change-of-mind reasons, return shipping costs may be the customer’s responsibility or deducted from the refund.

Original delivery charges are generally non-refundable unless the return results from our error or applicable law requires otherwise.

4. Damaged, Defective, or Incorrect Orders

Please inspect your shipment promptly after delivery.

If you receive damaged, defective, or incorrect merchandise, contact us within 72 hours of delivery and include clear photographs of:

The affected product
The shipping carton
The internal packaging
The carrier label

Keep the merchandise and all packaging until our team completes its review. Depending on the circumstances, we may offer replacement parts, a replacement product, or a refund.

Normal wear, accidental damage, improper assembly, misuse, unauthorized modification, or damage caused after delivery is not considered a shipping defect.

5. Items That Cannot Be Returned

Unless required by applicable consumer law, returns are not available for:

Customized, personalized, or made-to-order merchandise
Products showing signs of use, assembly, modification, or outdoor exposure
Items missing original parts, accessories, hardware, or packaging
Gift cards
Products marked “Final Sale” before purchase
Hazardous or restricted materials
Clearance merchandise explicitly identified as non-returnable
Items purchased from an unauthorized third-party seller

Contact us before returning an item if you are uncertain about its eligibility.

6. Exchanges

We do not process direct product-for-product exchanges.

For the fastest replacement:

Request a return for the original product.
Wait for return authorization.
Place a separate order for the preferred product.

A replacement order is subject to current pricing and product availability.

7. European Union Right of Withdrawal

Where applicable, customers receiving an online order in the European Union may withdraw from the purchase within 14 calendar days after delivery, without providing a reason.

To exercise this right, contact us before the withdrawal period expires. Merchandise should be returned with its components and original packaging, and customers may be responsible for direct return costs unless the item is faulty, incorrect, or we agree to cover those costs.

Statutory consumer rights involving defective or misrepresented goods are not limited by this section. Additional rights may apply according to the customer’s country. The general EU withdrawal framework is described by the European Union’s official consumer guidance.

8. Return Inspection

After the returned merchandise reaches the authorized facility, our team will inspect its condition and contents.

We will email you to confirm whether the return has been:

Approved for a full refund
Approved for a partial refund
Declined because it does not meet the stated requirements

Inspection times may vary depending on the product and the condition of the returned package.

9. Refund Processing

Approved refunds will be credited to the original payment method.

Please allow up to 10 business days after approval for the refund to be processed. Your bank, card issuer, or payment provider may require additional time before the credit appears in your account.

If you have not received the funds within 15 business days after refund approval, contact us at service@ergsvdq.com.

Shipping costs, customs duties, currency-conversion fees, and other third-party charges are not refundable unless required by law or caused by an error for which ZUNQEVARO is responsible.

10. Authorized Return Address

Returns must be approved before shipment and must follow the instructions supplied by our customer care team.

SUNNILAND PATIO, INC.
6101 North Federal Highway
Boca Raton, FL 33487
United States

The address above must not be used for an unauthorized return. Sending a package without return authorization may delay processing or result in the shipment being refused.

11. Contact Information

ZUNQEVARO Customer Care
Email: service@ergsvdq.com
Phone: +1 (561) 997-7114
Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time

ZUNQEVARO is operated by:
SUNNILAND PATIO, INC.
6101 North Federal Highway
Boca Raton, FL 33487
United States

© 2026 SUNNILAND PATIO, INC. All rights reserved.