Shipping policy

Shipping & Delivery Policy

At ZUNQEVARO, we want the journey from checkout to delivery to feel clear and straightforward. This policy outlines when orders are prepared, how long shipping typically takes, and what to do if a delivery issue occurs.

1. Order Preparation

Orders generally require 2–4 business days for confirmation, inspection, packing, and dispatch.

During holidays, promotional events, or other periods of unusually high order volume, preparation may take up to 5 business days.

Business days do not include weekends or public holidays.

2. Shipping Charges

A flat shipping fee of $5.99 per order applies regardless of the delivery destination.

Any customs duties, import taxes, or similar government charges are separate from the shipping fee collected at checkout.

3. Estimated Transit Times

ZUNQEVARO works with fulfillment facilities and shipping partners serving customers in multiple regions. Estimated delivery times after dispatch are:

United States
10–15 business days

Canada, United Kingdom, and Australia
11–16 business days

Other International Destinations
15–20 business days

These timeframes are estimates rather than guaranteed arrival dates. Weather, carrier disruptions, customs inspections, holidays, and local delivery conditions may affect the final delivery date.

4. Shipment Confirmation and Tracking

A shipping confirmation email containing your tracking information will be sent after your package leaves the fulfillment facility.

Please allow 1–3 business days for the carrier’s tracking system to display its first update. A brief delay between label creation and the first tracking scan does not necessarily mean that the shipment has stopped moving.

For orders containing multiple items, products may occasionally arrive in separate packages. When available, individual tracking details will be provided for each shipment.

5. International Duties and Taxes

International shipments may be sent on a Delivered Duty Unpaid (DDU) basis.

Depending on the destination country, the recipient may be required to pay customs duties, import taxes, brokerage fees, or other local charges before delivery. These charges are determined by local authorities and are not included in the product price or standard shipping fee.

ZUNQEVARO cannot control customs assessments or processing times and is not responsible for delays caused by customs clearance.

6. Address Changes and Cancellations

If you need to correct your delivery address or request an order cancellation, contact us within 12 hours of placing the order:

Email: service@ergsvdq.com
Phone: +1 (561) 997-7114

Please include your order number and the email address used during checkout.

We will make every reasonable effort to accommodate your request. However, once packing or fulfillment has begun, the order may no longer be changed or canceled.

Customers are responsible for providing a complete and accurate shipping address. Additional shipping charges may apply if an order must be resent because the original address was incomplete or incorrect.

7. Delayed or Missing Deliveries

If your tracking information has not changed for several business days, please allow additional time for the carrier to complete its next scan.

Before contacting us about a package marked as delivered, please:

Check around the delivery location
Ask other household members or neighbors
Review any delivery notice left by the carrier
Contact the local carrier office when appropriate

If the shipping carrier formally confirms that a package was lost in transit, ZUNQEVARO will arrange a replacement at no additional product or shipping cost.

8. Items Damaged During Delivery

Please inspect your order shortly after it arrives.

If an item was damaged in transit, email us within 72 hours of delivery and include:

Your order number
Clear photographs of the damaged item
Photographs of the shipping carton and packaging
A short description of the problem

After reviewing the information, our customer care team will arrange an eligible replacement without an additional charge. Please keep the original item and packaging until your request has been reviewed.

9. Refused and Unclaimed Packages

Orders refused at delivery or left unclaimed may be returned to the sender. Any refund eligibility will be determined after the package is received and inspected. Original shipping charges and any return, customs, or carrier fees may be deducted where applicable.

10. Contact ZUNQEVARO

For questions about shipping, tracking, or delivery, contact:

ZUNQEVARO Customer Care
Email: service@ergsvdq.com
Phone: +1 (561) 997-7114
Monday–Friday, 9:00 AM–6:00 PM Eastern Time

Operated by:
SUNNILAND PATIO, INC.
6101 North Federal Highway
Boca Raton, FL 33487
United States

© 2026 SUNNILAND PATIO, INC. All rights reserved.